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Please read through this!!!

Pricing is at bottom of page.

Please note you are not the first person this has happened to and you will not be the last either. 


Remote access scams

Remote access scams try to convince you that you have a computer or internet problem and that you need to buy new software to fix the problem.

How this scam works

The scammer will phone you and pretend to be a staff member from a large telecommunications or computer company, such as Dell, HP or Microsoft. Alternatively they may claim to be from a technical support service provider.

They will tell you that your computer has been sending error messages or that it has a virus. They may mention problems with your internet connection or your phone line and say this has affected your computer's recent performance. They may claim that your broadband connection has been hacked.

The caller will request remote access to your computer to ‘find out what the problem is’.

The scammer may try to talk you into buying unnecessary software or a service to ‘fix’ the computer, or they may ask you for your personal details and your bank or credit card details.

The scammer may initially sound professional and knowledgeable—however they will be very persistent and may become abusive if you don't do what they ask.

You don't have to be a Telstra or Microsoft customer to be called by these scammers. You don’t even have to own a computer!

Warning signs

  • You receive a phone call out of the blue and the caller claims to be from a large telecommunications or computer company, or a technical support service provider.
  • They tell you that your computer is experiencing technical problems and they need remote access to sort out the problem.
  • They ask you to buy software or sign up to a service to fix the computer.
  • They ask for your personal details and your bank or credit card details.
  • The caller is very persistent and may become abusive.

Protect yourself

  • Never give an unsolicited caller remote access to your computer.
  • Never give your personal, credit card or online account details over the phone unless you made the call and the phone number came from a trusted source.
  • If you receive a phone call out of the blue about your computer and remote access is requested – hang up – even if they mention a well-known company such as Telstra. Telstra does not request credit card details over the phone to fix computer or telephone problems, and is not affiliated with any companies that do.
  • Remember that you can still receive scam calls even if you have a private number.
  • Make sure your computer is protected with regularly updated anti-virus and anti-spyware software, and a good firewall. Research first and only purchase software from a source that you know and trust.
  • If you have fallen victim to a scam or you receive a lot of unsolicited emails and phone calls consider changing your email address and phone numbers.

Have you been scammed?

If you have given remote access to your computer, or you fear that your computer has been hacked, seek help or advice from a qualified and reputable computer technician.

If you think you have provided your account details to a scammer, contact your bank or financial institution immediately.


Spread the word to your friends and family to protect them.

More information

Identity theft

Identity theft is a type of fraud that involves using someone else's identity to steal money or gain other benefits.  You should monitor your banking accounts closely for the next while to ensure no weird transactions are taking place.
Wright Net Designs performs the following once you have given remote access to someone.
1) We back up all your files
2) We then scan files to ensure no infected files are found
3) We wipe your hard drive
4) Test hard drive for performance to insure drive is still in good health before we start the next steps.
5) Reinstall Windows
6) Perform all updates and bring Operating System to current
7) Clean system of dust
8) Clean Screen and Keyboard
9) Transfer files back to system
10) Install McAfee Total Protection or equivanlent anti-virus $40.00 value
11) Install MalwareBytes Premium (Real-time protection, Anti-exploit, Anti-ransomware, Malicious website protection, Anti-malware/Anti-spyware, Anti-rootkit) $50 dollar value
12) Perform Hardware test
13) Complete setup
This process takes 1-2 days depending on the speed of your system and the amount of files you have on your computer.
The Cost: $199.99 plus HST.